Eataly, Observed

Yes, Eataly is one of my favorite places in NYC.  If you must go on a Saturday, the best time to go is in the morning.  It opens at 10 a.m. and you can have an espresso, browse, or even shop without being trampled.  Did you know that there are even chairs near Manzo that are available just for sitting?  Every time I have been there, 9 times and counting, I have observed an employee going out of his or her way to  be helpful to a customer.  Why is it such a shock to be in a retail establishment where you are welcomed?